PRIVACY POLICY

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This privacy policy will explain how Europa Concerts Limited (registered as a company in England and Wales under registration number 12823375) uses the personal data we collect from you. We are committed to protecting your privacy — if you have any questions or concerns about this policy, you can contact us at enquiries@europaconcerts.com.

What data do we collect?

Europa Concerts Limited collects the following data:

  • Personal identification information (such as name, age, date of birth, gender, etc.)

  • Contact information (such as email address, phone number, postal address, etc.)

  • Ticket purchase information (such as billing information, number of tickets purchased, seat numbers, ticket type, etc.)

  • Medical/health information that you provide (such as details of any accessibility requirements, etc.)

  • Personal data to power our site analytics (including information about your browser, network, and device, as well as websites you visited prior to coming to this website and your IP address). This information may also include details about your use of this website (including clicks, internal links, pages visited, scrolling, searches, and timestamps).

  • Social media information (such as username, profile picture, etc.)

  • Information relating to any accidents or incidents that have occurred at one of our events.

Please also note that this website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including information about your browser, network, and device, as well as web pages you visited prior to coming to this website and your IP address. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

How do we collect your data?

You directly provide Europa Concerts Limited with some of the data we collect. We collect data and process data when you:

  • Voluntarily contact us via any of our contact forms, social media, or email.

  • Use or view our website via cookies.

  • Provide information to us in person regarding one of our events.

Europa Concerts Limited may also receive your data indirectly from the following sources:

  • Ticketing agents — if you purchase a ticket to one of Europa Concerts Limited’s events through them.

  • The venues we hire to put on an event — if you have purchased a ticket to a Europa Concerts Limited event taking place there/attend an event we have put on there.

  • Squarespace — if you visit our website.

  • Mailchimp — if you sign up to receive our newsletter.

  • Social media companies — if you interact with content created by us or message us on such platforms.

How will we use your data?

Europa Concerts Limited collects your data so that we can:

  • Fulfill our contractual obligations to you.

  • Offer appropriate customer support.

  • Provide venues with information about who will be attending or has purchased tickets for one of our events so they can manage access to the venue/event and for security purposes.

  • Provide venues with any medical/health information provided by you for accessibility purposes.

  • Keep you informed of any changes to our business or policies.

  • Keep you informed about upcoming events that may be of interest to you.

  • Contact you in case of an event’s cancellation.

  • Contact you regarding any additional information about an event or any amendments to an event.

  • Verify your identity for security purposes.

  • Record and investigate any incidents or accidents that have occurred at one of our events.

  • Power our site analytics — we do this by collecting personal data, including information about your browser, network, and device, as well as web pages you visited prior to coming to this website and your IP address. This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches, and timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

  • Fulfill our legal obligations, protect or enforce our legal rights, and prevent or detect any unlawful activity.

How long will we store your data?

Europa Concerts Limited will keep your data for 15 years following the last contact with an individual. Once this time period has expired, we will securely delete your data.

Marketing

Europa Concerts Limited would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop Europa Concerts Limited from contacting you for marketing purposes.

If you no longer wish to be contacted by email for marketing purposes, please email enquiries@europaconcerts.com to be unsubscribed from our database.

What are your data protection rights?

Europa Concerts Limited would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data from Europa Concerts Limited. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Europa Concerts Limited correct any information you believe is inaccurate. You also have the right to request Europa Concerts Limited complete any information you believe is incomplete.

The right to erasure – You have the right to request that Europa Concerts Limited erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Europa Concerts Limited restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Europa Concerts Limited’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Europa Concerts Limited transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at enquiries@europaconcerts.com.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

This website and our ticketing partners use cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

We use cookies in a range of ways to improve your experience on our website:

Please note that this website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including information about your browser, network, and device, as well as web pages you visited prior to coming to this website and your IP address. This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches, and timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity. Squarespace uses the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.


How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Europa Concerts Limited website contains links to other websites which are not covered by this privacy policy. Our privacy policy applies only to our website — if you click on a link to another website, you should consult the relevant third-party’s own privacy policy.

Changes to our privacy policy

Europa Concerts Limited keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 06 May 2021.

Data breaches

In line with the GDPR, in the event of a data breach, we will contact the ICO within 72 hours of discovering the breach.

How to contact us or make a complaint

If you have any questions about Europa Concerts Limited’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via email at enquiries@europaconcerts.com.

You can also complain to the ICO if you are unhappy with how we have processed your data. You can contact them by post at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or by phone on 0303 123 1113. You can also visit the ICO website at www.ico.org.uk.